The Salvation Army Kroc Center is committed to keeping all members safe. Please bring your own towel and lock when visiting the facility, and review our guidelines below:
Family Membership Definition
A Family Membership type is for up to four (4) related adult (18+) individuals and their dependent children sharing a residency. Verification of home address is required for everyone 18+ years of age. Acceptable forms of verification include a state ID, pay stub, tax form, utility bill, health insurance, rental contract. Handwritten letters or subscriptions are not acceptable.
Membership fees can be paid monthly using a credit or debit card. Due to federal government guidelines, we are unable to accept Green Dot, Direct Express, prepaid credit or prepaid debit cards for reoccurring monthly payments. Prorated membership fees and required registration fees will be due at the time of enrollment and will vary depending upon enrollment date. Membership fees for the following month will automatically be deducted from the member account on the 20th of each month or the next business day. Any requested changes must be submitted in writing on a “Membership Change Form” prior to the 10th of the month in order to take effect the following month.
Annual payments may be paid in full by cash, check, MasterCard, Visa, or Discover. Fees are equivalent to 12 monthly payments. The annual payment and required registration fee are due at time of enrollment.
Changes to a membership must be submitted in writing using the appropriate form. Any requested change that affects the billing of the membership must be submitted by the 10th of the month to take effect the following month. Members may suspend a membership for a minimum of 3 months and maximum 6 months for a $5 per month charge. Proof of alternative residence, loss of income, or medical reason must be shown at time of change request. Membership downgrades are subject to a $25 change fee. Changes to membership may take up to 3 business days to process.
Membership and registration fees are nonrefundable. In order to cancel a membership, members must submit a “Membership Cancellation” form by the 10th of the current month for it to take effect the following month. If a member cancels or if membership payment lapses for more than 60 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged to cancel a membership.
Declined Payments & Returned Check Policy
There is a $30 fee charged for each declined payment or returned check. This places your membership and participation in programs on hold until payment is received.
Membership cards assist with the check in process and are required to gain entry. If a membership card is lost or stolen, please report it immediately to the Welcome Desk. There is a $1 fee to replace a membership card. Cards are not transferable.
Financial Assistance/Scholarship Program
Patrons who cannot afford a Kroc Center membership can apply for a scholarship. Eligibility for this program is based on income level. Scholarship applications are available online or at the Welcome Desk.
Gift cards are available for purchase at the front desk and can be used to pay for memberships, class and program fees, facility rentals, merchandise, and café items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events, or non-Kroc-sponsored events.
Athletic equipment is available to sign out at the gym office.
Free lockers are available throughout the facility. Guests are responsible for supplying their own lock and must remove their belongings on a daily basis. Locks remaining on lockers at the close of business will be removed. Locks are available to purchase at the Welcome Desk. Additional lockers are available at a nominal fee (one quarter coin per key turn) that do not require a personal lock. The Welcome Desk is unable to make change for these lockers. The Salvation Army Kroc Center is not responsible for lost or stolen property. We encourage valuables to be left at home. Gym bags, cell phones, keys, purses, and jackets are required to be placed in lockers and are not allowed on the floors of activity spaces.
- For the safety and security of all, members are required to check in at the Welcome Desk with their membership card.
- Spectators are required to purchase a Day Pass.
Child Facility Access
- 0–11 year olds must be accompanied by an adult at the Kroc Center.
- 12–15 year olds may use the fitness equipment with an adult after completing a fitness equipment orientation.
- 12+ year olds may use any area on the first floor of the facility without an adult.
- 16 & 17 year olds may use the fitness equipment without an adult after completing a fitness equipment orientation.
- 18+ may use the entire facility.
Appropriate dress is required while using the the Kroc Center.
- All clothing must exhibit good taste, contain no offensive words or pictures (as deemed by staff), and be clean.
- Clothing must reasonably cover core body parts.
- All pants and shorts must be worn above the waistline with no excessive amount of undergarments showing.
- Shirts and shoes must be worn at all times, except when in the pool.
- Shoes must be clean of dirt and not leave marks. Open-toed shoes, such as sandals, are not permitted on the fitness floor.
- Wet clothing is not allowed outside the pool or locker rooms.
- Food and beverages are permitted in designated areas only.
- Only spill-proof sport bottles are allowed on the fitness floor and in the gym.
Aquatics Center Guidelines
- You must be 48” tall to use the water slide.
- Children aged 0–6 years must be within arm’s reach of a guardian when in the pool, unless they have passed a swim test, and then the guardian may be pool-side.
- Children aged 6–11 years must be accompanied by an adult (18+) in aquatics center (may be pool-side).
- Children under 5 may not use the hot tub.
- Children aged 5–11 years may put only their feet in the hot tub.
- Groups of children under the age of twelve must be accompanied by at least one adult for every five children.
- Due to health and safety regulations, no personal toys may be brought into the aquatics center, with the exception of labeled U.S. Coast Guard-certified life jackets. The aquatics center has certified life jackets available.
- A lined bathing suit must be worn when in the pool.
- A swim diaper must be used for children who are not potty-trained.
- No outside shoes or socks are allowed on the pool deck.
- Guests must shower before entering the pool.
- Guests must bring their own towel and lock for the lockers.
The Salvation Army Kroc Center is committed to providing an enjoyable and safe experience for our guests. Activities that violate the law, threaten the safety of our guests and employees, disrupt our family environment and business or are inconsistent with the general purpose of the Kroc Center will not be tolerated on our campus.
Examples of prohibited activities include but are not limited to:
- Use of profanity, vulgar or threatening language
- Horseplay and disorderly conduct
- Excessive loitering
- Being under the influence of and/or in possession of alcohol or drugs
- Use of tobacco products
- Possession of weapons such as guns, knives, tasers, etc., with the exception of on-duty or on-call law enforcement officials, whose weapon(s) must on their person at all times while at the Kroc Center.
The Kroc Center is privately owned. Guests who disregard guidelines will be asked to leave the campus and may face criminal charges.
If Grand Rapids Public Schools close due to inclement weather, all recreation program/classes will be cancelled prior to 5 pm, and evening program/classes will be evaluated after 3 pm. However, the Kroc Center may remain open for facility use. All efforts will be made to reschedule classes. Please contact the Welcome Desk or refer to the local television stations weather alerts for announced closings.